The Relaxing Alleviation Massage

SHIPPING INFORMATION

At A Kneaded Touch, LLC (A Kneaded Scent) we work hard to process your order as quickly as possible. In some instances, processing time can take up to 72 hours. Please allow up to 72 hours to receive your package(s) tracking information.

The following shipping methods are available:

• Free Shipping (5–8 business days)

• First Class Mail (3-5 business days)

• Priority (1 to 3 business days)

IMPORTANT: Please be advised that all suggested delivery times are estimated and NOT GUARANTEED. Shipping charges are NON-REFUNDABLE.

Also, note that business days do not include weekends or holidays and there is no weekend or holiday delivery for any shipping methods. Currently, we do not ship to U.S. Territories or APO/FPO.

Orders received on Friday after 11:00 AM (CST) will ship within 72 hours (on Monday, unless it is a Post Office Holiday). Cut off time for Express delivery orders to be shipped the same day is 10:30 AM (CST).

FREE SHIPPING (50 US STATES ONLY):

Orders shipped within the continental United States should arrive within 5 – 8 business days depending on delivery location. Orders shipped to Alaska and Hawaii may take an additional 2 – 3 days for delivery.

FIRST-CLASS PACKAGE:

First Class Mail will be processed within 24-72 hours, not including weekends or holidays, and should arrive within the continental United States in 3-5 business days once shipped from our location, depending on delivery location. For example, orders shipped to California may be delivered in 3 to 5 business days, whereas the orders shipped to some east coast states may be delivered closer to 5 or 6 business days. All the rates for first-class mail delivery are generated in real-time by the United States Post Office (USPS.com) and shown to you during the checkout process. We do not add surcharges to the live USPS shipping rate. All orders must have a valid street address verifiable by USPS to be delivered successfully.

Note: Free shipping is offered for purchases delivered by USPS. If you select this option we cannot guarantee your delivery or accept any liability for lost, stolen, or delayed orders. In the case, this occurs we recommend that you address this with your local post office. If you are concerned about this happening to you we suggest you ship via FedEx. Guaranteed delivery is available with this option. If you are an international customer you should refer to our Terms and Conditions, then contact customer service.

PRIORITY MAIL:

Priority Mail will be processed within 24-72 hours, not including weekends or holidays, and should arrive within 1-3 business days once shipped from our location. Orders shipped within the continental United States should arrive within 2 to 3 business days (may arrive sooner in California). All orders must have a valid street address verifiable by USPS to be delivered successfully.

SHIPPING RATES:

All domestic shipping rates are generated automatically by USPS.com and may vary from location to location. International orders will be shipped via FedEx International delivery service for a flat fee based on specific country locations. You will be able to review the shipping rates before your order is completed and the payment is applied.

PRODUCT RETURN/EXCHANGE AND REFUND POLICY

Thank you for your purchase. Please read the following policies regarding product returns, exchanges, and refunds carefully:

• Return Policy: If your product remains unopened, you may return it within 60 days from your order date for a full refund of the purchase price. However, if you’ve opened the product and are unsatisfied, please reach out to our customer service center at info@kneadedtouch.net with a picture of the item, your order number, and a short summary of why you’d like to return it.

• Return Processing: In order to return a product, you must contact us by CLICKING HERE and submitting a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.

• Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for the exact item purchased unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.

• Exchange Policy: You may be able to expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has been returned to us, we will refund you for the item(s) (excluding shipping charges). Please check with your customer service agent before placing your new order.

HOW TO REQUEST A RETURN/EXCHANGE/REFUND:

1. Contact us via the Contact Us page by CLICKING HERE to verify that your item is available for return before taking any other steps. Our assigned agent will get back to you with details on how to take the next step.

2. Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.

3. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out.

4. For defective returns, you will be issued a pre-paid return label. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.

5. If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.

6. Refunds will be processed within 3 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.

Please be advised that usually, refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.